REFUNDS POLICY

We guarantee beautifully fresh flowers. If your flowers arrived damaged or were damaged during transit, please contact us within 48 hours of your delivery. We also guarantee seven days of freshness from your delivery date. If your flowers do not meet our freshness standards, please get in touch within 7 days of the delivery date. Our Happiness Guarantee offers you a free replacement on the next available delivery date, a voucher for a future purchase, or a refund via the payment method you used. We will refund the total amount within 3 days if we offer a refund. Banks can sometimes take around 5-10 business days to refund the amount on your card.

Our flowers are carefully packed to ensure they arrive as fresh and beautiful, as when they left us. Due to the perishable nature of flowers, we cannot accept any returns.

2.1. YOUR HAPPINESS GUARANTEED: We guarantee beautifully fresh flowers. If your flowers arrived damaged or were damaged during transit, please contact us within 48 hours of your delivery. We also guarantee seven days of freshness from your delivery date. If your flowers do not meet our freshness standards, please get in touch within 7 days of the delivery date.

2.2. NON-DELIVERY & LATE DELIVERY: While we do everything we can to ensure our flowers on time, sometimes deliveries may arrive later than expected or fail to turn up. If we fail to deliver your order or your flowers have not arrived within 24 hours after their intended delivery date, please contact us immediately at petalbud.com/help. We will offer you a free replacement on the next available delivery date, a voucher for a future purchase, or a refund via the payment method you used.

2.3. STOCK AVAILABILITY: In accordance with our terms and conditions, on rare occasions if there’s any issue with stock availability or fulfilment we reserve the right to cancel the order. Should this happen, we will try to contact you to notify you immediately by email or phone and discuss options. If we can’t agree an alternative replacement of equal or greater value, we can offer a voucher for future purchase, or a refund of the sum to your debit or credit card. We’re sorry but we cannot offer compensation for your loss or disappointment.

If you change your address, please update your address details in your “My Account” section of the PetalBud website to ensure deliveries are not sent out to the wrong address. Please ensure this is done by 9am, three days before your order is due to arrive. We do not refund any deliveries sent to the wrong location if we did not receive ample advance notice. Please note that we begin processing orders earlier than usual at peak periods to account for the large volume of deliveries. In peak times and exceptional circumstances, we may need up to 10 days’ notice for any changes to be applied.

If you want to cancel or change your order, please contact us at help@petalbud.com. We will always try to accommodate last-minute changes, including the delivery address and card messages. Please ensure any changes are requested at least 48 hours before 9am on the intended delivery date. Orders changed on Saturdays, Sundays, or Bank Holidays are treated as though we received them the following working day. We cannot accept changes to orders once they have been assigned to production. We tend to process orders earlier than usual during peak periods to account for the large volume of deliveries. Therefore, we need up to 4 days notice for any changes.

Should you be unhappy for whatever reason, please
1) Use the PetalBud contact form or email us at help@petalbud.com
2) Please attach/upload any relevant photos and a brief explanation of the issue
3) Please include your order number
4) Please include your name and a contact number

We will review your claim under Happiness Guarantee and on agreement, we will offer you a free replacement on the next available delivery date, a voucher for a future purchase, or a refund via the payment method you used. Confirmation of the refund will be emailed to you for your records.

We usually issue refunds within three days of approval, upon which time  the money leaves our account immediately. Banks, however, can take around 5-10 business days to refund the amount on your card. If you haven’t received a refund after this time, please check with your bank or credit card company, as there is often a delay in posting refunds due to bank processing times. Please contact us if you have done all this and still have not received your refund.

If you require any information or have a problem with something you have purchased from us, you can contact us directly at help@petalbud.com or use our contact form.