9.1. WHEN & WHERE WE DELIVER
We offer FREE DELIVERY with every bouquet – and we deliver 6 days per week Monday to Saturday. The DELIVERY DATE will show the first available date for delivery. We can deliver Monday to Saturday except the following days:-

Good Friday 29 March 2024 and 30 March 2024
Easter Monday 01 April 2024 and 02 April 2024
May Bank Holiday 06 May 2024 and 07 May 2024
Spring Bank Holiday 27 May 2024 and 28 May 2024
Summer Bank Holiday 26 August 2024 and 27 August 2024
Christmas 25 December 2024
Boxing Day 26 December 2024 and 27 December 2024
New Years Day 01 January 2025 and 02 January 2025

We currently offer a courier delivery service to most of the UK. Unfortunately, we can’t deliver to some remote areas in the Channel Islands and the Scottish Islands. The website will advise you if we can NOT deliver to your address. We have a TWO-DAY delivery in the following postcodes within the UK:

OFFICE DELIVERIES
If you order flowers for delivery to a business address, please note that delivery may be made when the office is closed. In that case, we will not accept any liability for late or non-delivery and our couriers will endeavour to re-deliver the next day.

Also, in some circumstances, we may not be able to deliver the flowers directly to your intended recipient. In these instances, we will deliver to reception or post room and, whenever possible, obtain a signature.

To ensure the highest likelihood of success, please provide as much information regarding the recipient’s location as possible when providing the delivery information and instructions, including the department name, floor number, etc.

HOSPITAL DELIVERIES
Deliveries to hospitals can often be problematic as patients move wards or are discharged. In addition, many hospitals do not accept flower deliveries due to health & safety restrictions. For this reason, we do not recommend sending flowers to a hospital. If delivery to a hospital is unsuccessful, we reserve the right not to refund or resend the order.

We recommend that you check with the hospital before sending flowers, as some hospitals or wards do not accept deliveries of fresh flowers. For this reason, we cannot offer compensation if the hospital refuses delivery. If the hospital accepts flower deliveries, our courier driver will deliver to reception.

9.2. GENERAL DELIVERY INFORMATION
9.2.1. Our UK national orders are delivered via DPD, an eco-friendly courier service with sustainable practices and policies.
9.2.2. To ensure successful delivery, please ensure the delivery address provided is accurate and complete.
9.2.3. To enable us to contact you regarding any problem with your order’s delivery, please provide us with a valid email and contact telephone number. Please provide any additional instructions to help the delivery driver find the recipient’s address.
9.2.4. We can not be held responsible for any failed deliveries that result from a problem with the address and postcode provided at the time of order placement; or if the recipient refused top accept the delivery; or if the recipient no longer lives at the address provided.
9.2.5. We only deliver to a physical address within the UK. We don’t deliver to PO boxes, BFPO addresses, or The Channel Islands.
9.2.6. We reserve the right to use an alternate delivery method without notification.
9.2.7. If you change your address, please update your address details in your “My Account” section of the PetalBud website to ensure deliveries are not sent out to the wrong address. Please ensure this is done by 9am, three days before your order is due to arrive. We cannot provide refunds for any deliveries sent to the wrong location where we have yet to receive advance notice. Please note that we begin processing orders earlier than usual at peak periods to account for the large volume of deliveries. In peak times and exceptional circumstances, we may need up to 10 days notice for any changes to be applied.
9.2.8. We can not guarantee that we will be able to follow complex or incoherent delivery instructions.
9.2.9. We will always try to obtain a signature from the delivery recipient.

9.3. DELIVERY PROCESSING TIME
All Deliveries are available from Monday to Saturday, except for UK Bank Holidays and days following UK Bank Holidays.
The DELIVERY DATE on each product will show the first available date for delivery. We cannot deliver to BFPO addresses and PO Boxes.

9.4. CHOOSING A DELIVERY DATE
As a part of the order process, you can select the first available delivery date. The calendars on each product will only offer days when delivery is available. For some postcodes, we can only offer delivery in 2 days, and for some postcodes, the courier service is unavailable.

DPD delivers 95% of our orders on your selected day. However, sometimes due to factors beyond our control, deliveries may occasionally arrive a day later than expected. If your order remains undelivered after this time, you are entitled to a full refund.

9.6. DELIVERY CONFIRMATION & ORDER TRACKING
You (the Purchaser) will receive a Shipment Confirmation email, once your order has shipped containing your Tracking Number. If you have provided a mobile number for the Recipient, they will receive an SMS from us advising them of the delivery. It does not contain any other information other than the PetalBud brandname. This service is not guaranteed, and there may be time delays between the time we receive a status update and send you a notification.

9.7. FAILED DELIVERY & DELIVERY PROBLEMS
9.7.1. In the event of a delivery problem, we will contact the customer to try to resolve the issue.
9.7.2. Please ensure that someone will be available at the delivery address to receive the delivery. Our courier will generally follow the instructions or leave the order in a place that is secure or with a neighbour. If they cannot leave the order securely, the driver may return the order to their local depot. In this instance, the driver will leave a delivery card, allowing the recipient to call to reschedule or collect the order from the depot. The courier will typically re-attempt the delivery for the following day.
9.7.3. Please note that only one redelivery attempt will be made. If the recipient address is incomplete, needs to be corrected, or the delivery is refused, we reserve the right to charge an additional fee to re-deliver to the same or an alternate address.
9.7.4. We are not responsible for any costs incurred by the customer due to failed deliveries.
9.7.5. If your flowers have not arrived within 24 hours after their intended delivery date, please contact us at petalbud.com/help. Please contact us within seven days of the scheduled delivery date to claim a refund.
9.7.6. We can not be liable for any failure to deliver orders or for any unreasonable delay, f they are caused by events or circumstances beyond our control, including adverse weather, packages taken without consent, strikes, lockouts, pandemics and other industrial disputes.

9.8. NON-DELIVERY & LATE DELIVERY
While we do everything we can to ensure our flowers on time, sometimes deliveries may arrive later than expected or fail to turn up. If we fail to deliver your order or your flowers have not arrived within 24 hours after their intended delivery date, please contact us immediately at petalbud.com/help. We will offer you a free replacement on the next available delivery date, a voucher for a future purchase, or a refund via the payment method you used.

9.9. DAMAGES
Our flowers are carefully packed to ensure they arrive as fresh and beautiful as when they left us. Occasionally and for reasons beyond our control, they may get damaged in transit. Should this occur to a level that you deem unacceptable, please send us photos by email to help@petalbud.com within 48 hours, with your order number and a brief explanation of the issue. We’ll review it immediately and look to arrange a free replacement at the next available delivery date, a voucher or offer a refund. If you are unhappy with your order, please see our HAPPINESS GUARANTEE. We will refund the total amount within three days if we offer a refund. Banks can sometimes take around 5-10 business days to refund the amount on your card.

9.10. RETURNS POLICY
Due to the perishable nature of flowers, we cannot accept any returns. Therefore we offer our customers refunds or replacement flowers. Please see our HAPPINESS GUARANTEE.