TERMS & CONDITIONS

We guarantee beautifully fresh flowers. If your flowers arrived damaged or were damaged during transit, please contact us within 48 hours of your delivery. We also guarantee seven days of freshness from your delivery date. If your flowers do not meet our freshness standards, please get in touch within 7 days of the delivery date. Our Happiness Guarantee offers you a free replacement on the next available delivery date, a voucher for a future purchase, or a refund via the payment method you used. We will refund the total amount within 3 days if we offer a refund. Banks can sometimes take around 5-10 business days to refund the amount on your card.

1.1. ORDERS. For your order to be processed and delivered on the requested date, we require your name, email address, payment details, and order details. You must also supply us with all the relevant information of the recipient, including their full delivery details and a phone number for any issues arising with the delivery. Orders for Next Day delivery (from our Next Day collection) must be received before 4pm Monday to Friday and by 1pm on Sunday for a Monday delivery. By placing an order with us, you confirm you are over 16 years old. We need to store your details on our system to fulfil your order. You can find details of how and where we store your data in our privacy & cookies policy. You will receive a confirmation email once your order has been placed and accepted. Please contact us at help@petalbud.com if you do not receive this email. We process all orders when full payment is received, subject to our acceptance. We reserve the right to reject any order without giving a reason. In this event, we will refund or cancel any payments made in full via the payment method used to place the order.
1.2. FLOWER AVAILABILITY & SUBSTITUTION. All our flowers and bouquets are subject to availability. If we encounter supply difficulties or the flowers we receive from our growers are not up to standard, we reserve the right to substitute our flowers and products with alternate flowers or products of a similar style, of equivalent or higher value.
1.3. FRESHNESS. Our flowers are sourced directly from growers in the UK and abroad and are occasionally shipped while still in bud to ensure they last longer. Therefore, they can take a couple of days to open. If your flowers arrive damaged, die, or wilt within seven days of delivery, please contact us and refer to our HAPPINESS GUARANTEE above.
1.4. PEAK PERIODS. Peak periods are defined as the 15 days leading up to and including Christmas Day, Valentine’s Day, Mother’s Day, and Easter Sunday.
1.5. CANCELLATIONS & CHANGES. If you want to cancel or change your order, please contact us at help@petalbud.com. We will always try to accommodate last-minute changes, including the delivery address and card messages. Please ensure any changes are requested at least 48 hours before 9am on the intended delivery date. Orders changed on Saturdays, Sundays, or Bank Holidays are treated as though we received them the following working day. We cannot accept changes to orders once they have been assigned to production. We tend to process orders earlier than usual during peak periods to account for the large volume of deliveries. Therefore, we need up to 4 days notice for any changes. See Peak Periods above. We reserve the right to cancel the contract between us if there’s any issue with stock availability or fulfilment or if the description or price of the products was listed incorrectly, or if there’s an error in the pricing information from our suppliers. Should this happen, we will notify you immediately by email and offer an alternative replacement of equal or greater value, a voucher for future purchases or a refund of the sum paid by you to your debit or credit card. We’re sorry but we cannot offer compensation for your loss or disappointment.

All prices include courier delivery. Delivery Dates are chosen on each product and include VAT at the prevailing rate (currently 20%) unless otherwise stated.

The reproduction of the colours of our products is as accurate as photographic and production processes will allow. Please understand that as flowers are natural products, each flower may have variations in colour and shape. All matters relating to the purchase and sale of items from our website shall be conducted in English and governed by English law. Any disputes or claims arising from such matters shall be subject to the jurisdiction of English courts. When placing an order: you accept and opt-in to receive communications from PetalBud. To opt-out of these communications, you may adjust your preferences and unsubscribe at the bottom of the emails received or by contacting us at privacy@petalbud.com; you also accept, on behalf of your recipient to receive delivery notifications. We reserve the right to occasionally amend and supplement the Terms and Conditions of the PetalBud website and service. We will post any changes to these Terms and Conditions on the PetalBud site. As a customer, we have to ask you to review the Terms and Conditions each time you access the PetalBud service or website. Changes will be effective after posting, and all subsequent dealings between you and us shall be based on the most recent Terms and Conditions.

3.1. We can not guarantee our website, mobile applications, or services will be uninterrupted or error-free. We are not responsible for any losses arising from errors or interruptions. We reserve the right to suspend, restrict, or terminate access to the PetalBud website, mobile applications and PetalBud services for any reason, including for repair, maintenance, improvement or other technical reasons.
3.2. These Terms and Conditions include all notices, policies, disclaimers and other terms on the PetalBud site. In the event of a conflict between any other such notices, policies, disclaimers and terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions are invalid or unenforceable, all remaining provisions shall remain in effect.
3.3. A person or third party who is not a party to an agreement between you and us has no rights, in accordance with the Contracts (Rights of Third Parties) Act 1999, to enforce any of our Terms and Conditions, but this does not, however, affect any right or remedy which exists apart from that Act.
3.4. This agreement, including any documents, instruments and inclusions referred to in this document, supersedes all prior arrangements and agreements between you and us (whether oral or written). It sets out the entire agreement between you and us.
3.5. Your purchase is deemed to have occurred in the UK if the delivery was to a UK address. In the event of a delivery to an address within the UK, these Terms and Conditions shall be governed by and under English Law. The parties agree to submit to the exclusive jurisdiction of the English courts.

4.1.Whilst we agree to all reasonable endeavours to ensure the PetalBud service is fully operational and error-free, we cannot guarantee this nor accept any responsibility for the interruption of the PetalBud service. If any cause beyond our reasonable control renders the provision of the PetalBud service impractical or impossible, we shall be released from our obligations under these Terms and Conditions.
4.2. Our liability in contract, including negligence, breach of statutory duty, personal injury, death or arising because of or in connection with your order, shall in no circumstances whatsoever exceed the price paid to us for the order in question (which is defined as an individual delivery within a particular week, not an entire subscription). We exclude all liability for any losses, claims, damages and demands, including, without limitation, any costs, loss of contracts, loss of profits or business opportunity losses, loss of data and any other incidental, consequential, special or punitive damages; including and even if we were advised of the possibility of such damages, arising indirectly, directly or in any way connected with your use or inability to access the PetalBud service, whether arising in contract, under the statute, tort (including negligence) or otherwise; PROVIDED THAT nothing in these Terms and Conditions affects or will affect you or the recipient’s statutory rights concerning the quality, freshness or description of the products supplied.

5.1. All content, images and logos on this website are owned by PetalBud Limited and are protected by copyright and cannot be replicated elsewhere without our permission & consent. Unauthorised infringement of our copyright may result in legal action.
5.2. You may not collect, harvest, scrape, frame or deep-link any information on our website without our specific prior written consent.
5.3. By sharing your user-generated content, including your comments, photos, ratings and reviews, your license/allows us to use your content on our website and, for marketing purposes, other channels, including different websites, social media and emails.

6.1. To ensure communication with our customers and recipients is effective, it’s crucial for you to provide correct personal information. PetalBud cannot be held responsible for any harm caused by inaccurate information or unauthorised disclosure of the data you provide.
6.2. Please obtain consent from others before sharing their personal data or information with us. You are fully responsible for any data or information you make available to us regarding others.
6.3. We value your privacy and guarantee that we will never rent, sell, or lease your private information. For more details, please refer to our privacy statement.
6.4. During the checkout process, we will request the following personal information:
6.5. We use your email address to improve your experience and send order confirmations, substitution information, dispatch confirmations, and delivery confirmations. We may also send marketing communications to your email with your permission occasionally.
6.6. Your full name and address may be used for billing and occasional marketing communications.
6.7. We may use your telephone number to contact you if we need help with the order, which could include payment failures or delivery issues.
6.8. We require the Recipient’s full name, address, email and telephone to ensure the successful delivery of the flowers you’ve ordered.

Payment may be made by any method indicated on the checkout page and will be charged when you place your order. If the card provider declines a credit or debit card payment, you will receive a notification, and please try an alternative card. If, for whatever reason, you are unable to add an alternative form of payment, the order will be cancelled. You will be charged the current price for buying goods from our website when you place your order. All prices are displayed on our website, including VAT and delivery. We do our best to ensure that prices are correctly shown, but occasionally, an error may occur due to systems failure.

7.1. We accept Visa, MasterCard and American Express credit and debit cards,
7.2. GlobalPay securely processes all our payments. Please review the applicable GlobalPay terms & conditions of service.
7.3. Our website has a secure checkout with SSL. Occasionally, bank-related payment failures may prevent us from accepting your order immediately.
7.4. Occasionally, card details entered correctly and backed by sufficient funds are invalid because the card issuer performs a random security check. In these circumstances, you will be notified as soon as possible. If you receive a message that payment still needs to or is to be validated, please follow the instructions to ensure your order is processed and you have received an order confirmation.
7.5. Due to time differences, when there is a payment error and the payment is made out of office hours, we can only process a valid payment after the requested delivery date. Although this delay is regrettable, it is outside our control, and we cannot offer a refund or compensation in these circumstances.
7.6. If you create an account on PetalBud and enter your payment details, then your card details will be stored securely by GlobalPay. Future checkouts can then be made without having to re-enter your card details.
7.7. PetalBud never stores or has access to your credit or debit card details.

8.1. At our discretion, from time to time, we may offer products at discounted prices. These offers are valid from the time that we introduce them to the end date of the offer, and they cannot be used for purchases before the offer introduction date or after the offer end date. Sometimes, we offer products at lower prices as special deals. These deals are valid from when we announce them until the end date mentioned. You can’t use them for purchases made before the start date or after the end date.
8.2. If a customer has made a purchase and the purchase price subsequently falls or is discounted owing to a special offer, the product’s price at the time of sale shall prevail. We cannot offer special discounts for purchases that have already been made. If you buy something and later the price drops or there’s a discount, you’ll still have to pay the price you originally paid. We can’t give you a special discount for something you already bought.
8.3. We also reserve the right to offer and promote different personalised special offers and promotions. It is only possible to redeem these offers and apply the discount at the time of purchase. If we have other personalised special offers and promotions, you can only use these offers and get the discount when you make a purchase.
8.4. Unless explicitly stated, free or discounted introductory offers are only available to new users of our service and only to be used once per household. Unless we say otherwise, free or discounted offers are only for new users and can only be used once per household.
8.5. Discounts, promotional offers and credits cannot be used with other offers. Discounts, promotional offers, and credits can’t be combined with other offers. You can only use one promotion code per order.
8.6. Only one promotion code is allowed to be used per order. Unless we say otherwise, discounts and credits are only available once per household.
8.7. Except where otherwise stated, discounts and credits are available only once to any one household. Our special offers depend on the availability of our products. We can change the terms of the offers or even remove them at any time without telling you in advance.
8.8. Our special offers are contingent on the availability of our products; we reserve the right to change the terms of our offers or withdraw them altogether at any given time and without prior notice. We might give credits to loyal customers by adding them to their accounts on our website.
8.9. We reserve the right to apply a credit to customer accounts on our site to reward loyalty. Unless we say otherwise, discounts and credits can be used for letterbox bouquets, hand-tied bouquets, and special edition products.
8.10. Except where otherwise stated, discounts and credits can be redeemed against letterbox, hand-tied bouquets and special edition products.
8.11. Unless otherwise specified, all discounts are only valid for single bouquet purchases, not for bundles, gift subscriptions or regular subscriptions. Unless we say otherwise, discounts are only valid for buying a single bouquet, not bundles, gift subscriptions, or regular subscriptions.
8.12. Except where otherwise stated, voucher discounts and credits cannot be redeemed against or applied to orders placed during peak periods where supply is limited. These include but are not limited to, fifteen days up to and including Valentine’s Day and Mother’s Day. Unless we say otherwise, voucher discounts and credits can’t be used or applied to orders placed during busy times when we have a limited supply. These times include the fifteen days leading up to and including Valentine’s Day and Mother’s Day.
8.13. All discounts and/or credits can only be redeemed online at petalbud.com. All discounts and credits can only be used when you shop online at petalbud.com.

9.1. WHEN & WHERE WE DELIVER
We offer FREE DELIVERY with every bouquet – and we deliver 6 days per week Monday to Saturday. The DELIVERY DATE will show the first available date for delivery. We can deliver Monday to Saturday except the following days:-

Good Friday 29 March 2024 and 30 March 2024
Easter Monday 01 April 2024 and 02 April 2024
May Bank Holiday 06 May 2024 and 07 May 2024
Spring Bank Holiday 27 May 2024 and 28 May 2024
Summer Bank Holiday 26 August 2024 and 27 August 2024
Christmas 25 December 2024
Boxing Day 26 December 2024 and 27 December 2024
New Years Day 01 January 2025 and 02 January 2025

We currently offer a courier delivery service to most of the UK. Unfortunately, we can’t deliver to some remote areas in the Channel Islands and the Scottish Islands. The website will advise you if we can NOT deliver to your address. We have a TWO-DAY delivery in the following postcodes within the UK:

OFFICE DELIVERIES
If you order flowers for delivery to a business address, please note that delivery may be made when the office is closed. In that case, we will not accept any liability for late or non-delivery and our couriers will endeavour to re-deliver the next day.

Also, in some circumstances, we may not be able to deliver the flowers directly to your intended recipient. In these instances, we will deliver to reception or post room and, whenever possible, obtain a signature.

To ensure the highest likelihood of success, please provide as much information regarding the recipient’s location as possible when providing the delivery information and instructions, including the department name, floor number, etc.

HOSPITAL DELIVERIES
Deliveries to hospitals can often be problematic as patients move wards or are discharged. In addition, many hospitals do not accept flower deliveries due to health & safety restrictions. For this reason, we do not recommend sending flowers to a hospital. If delivery to a hospital is unsuccessful, we reserve the right not to refund or resend the order.

We recommend that you check with the hospital before sending flowers, as some hospitals or wards do not accept deliveries of fresh flowers. For this reason, we cannot offer compensation if the hospital refuses delivery. If the hospital accepts flower deliveries, our courier driver will deliver to reception.

9.2. GENERAL DELIVERY INFORMATION
9.2.1. Our UK national orders are delivered via DPD, an eco-friendly courier service with sustainable practices and policies.
9.2.2. To ensure successful delivery, please ensure the delivery address provided is accurate and complete.
9.2.3. To enable us to contact you regarding any problem with your order’s delivery, please provide us with a valid email and contact telephone number. Please provide any additional instructions to help the delivery driver find the recipient’s address.
9.2.4. We can not be held responsible for any failed deliveries that result from a problem with the address and postcode provided at the time of order placement; or if the recipient refused top accept the delivery; or if the recipient no longer lives at the address provided.
9.2.5. We only deliver to a physical address within the UK. We don’t deliver to PO boxes, BFPO addresses, or The Channel Islands.
9.2.6. We reserve the right to use an alternate delivery method without notification.
9.2.7. If you change your address, please update your address details in your “My Account” section of the PetalBud website to ensure deliveries are not sent out to the wrong address. Please ensure this is done by 9am, three days before your order is due to arrive. We cannot provide refunds for any deliveries sent to the wrong location where we have yet to receive advance notice. Please note that we begin processing orders earlier than usual at peak periods to account for the large volume of deliveries. In peak times and exceptional circumstances, we may need up to 10 days notice for any changes to be applied.
9.2.8. We can not guarantee that we will be able to follow complex or incoherent delivery instructions.
9.2.9. We will always try to obtain a signature from the delivery recipient.

9.3. DELIVERY PROCESSING TIME
All Deliveries are available from Monday to Saturday, except for UK Bank Holidays and days following UK Bank Holidays.
The DELIVERY DATE on each product will show the first available date for delivery. We cannot deliver to BFPO addresses and PO Boxes.

9.4. CHOOSING A DELIVERY DATE
As a part of the order process, you can select the first available delivery date. The calendars on each product will only offer days when delivery is available. For some postcodes, we can only offer delivery in 2 days, and for some postcodes, the courier service is unavailable.

DPD delivers 95% of our orders on your selected day. However, sometimes due to factors beyond our control, deliveries may occasionally arrive a day later than expected. If your order remains undelivered after this time, you are entitled to a full refund.

9.6. DELIVERY CONFIRMATION & ORDER TRACKING
You (the Purchaser) will receive a Shipment Confirmation email, once your order has shipped containing your Tracking Number. If you have provided a mobile number for the Recipient, they will receive an SMS from us advising them of the delivery. It does not contain any other information other than the PetalBud brandname. This service is not guaranteed, and there may be time delays between the time we receive a status update and send you a notification.

9.7. FAILED DELIVERY & DELIVERY PROBLEMS
9.7.1. In the event of a delivery problem, we will contact the customer to try to resolve the issue.
9.7.2. Please ensure that someone will be available at the delivery address to receive the delivery. Our courier will generally follow the instructions or leave the order in a place that is secure or with a neighbour. If they cannot leave the order securely, the driver may return the order to their local depot. In this instance, the driver will leave a delivery card, allowing the recipient to call to reschedule or collect the order from the depot. The courier will typically re-attempt the delivery for the following day.
9.7.3. Please note that only one redelivery attempt will be made. If the recipient address is incomplete, needs to be corrected, or the delivery is refused, we reserve the right to charge an additional fee to re-deliver to the same or an alternate address.
9.7.4. We are not responsible for any costs incurred by the customer due to failed deliveries.
9.7.5. If your flowers have not arrived within 24 hours after their intended delivery date, please contact us at petalbud.com/help. Please contact us within seven days of the scheduled delivery date to claim a refund.
9.7.6. We can not be liable for any failure to deliver orders or for any unreasonable delay, f they are caused by events or circumstances beyond our control, including adverse weather, packages taken without consent, strikes, lockouts, pandemics and other industrial disputes.

9.8. NON-DELIVERY & LATE DELIVERY
While we do everything we can to ensure our flowers on time, sometimes deliveries may arrive later than expected or fail to turn up. If we fail to deliver your order or your flowers have not arrived within 24 hours after their intended delivery date, please contact us immediately at petalbud.com/help. We will offer you a free replacement on the next available delivery date, a voucher for a future purchase, or a refund via the payment method you used.

9.9. DAMAGES
Our flowers are carefully packed to ensure they arrive as fresh and beautiful as when they left us. Occasionally and for reasons beyond our control, they may get damaged in transit. Should this occur to a level that you deem unacceptable, please send us photos by email to help@petalbud.com within 48 hours, with your order number and a brief explanation of the issue. We’ll review it immediately and look to arrange a free replacement at the next available delivery date, a voucher or offer a refund. If you are unhappy with your order, please see our HAPPINESS GUARANTEE. We will refund the total amount within three days if we offer a refund. Banks can sometimes take around 5-10 business days to refund the amount on your card.

9.10. RETURNS POLICY
Due to the perishable nature of flowers, we cannot accept any returns. Therefore we offer our customers refunds or replacement flowers. Please see our HAPPINESS GUARANTEE.

CusRev is an independent review site that collects verified reviews on behalf of PetalBud. They take data protection very seriously and are committed to ensuring that all information is securely held and is essential to the purpose of our service. By placing an order with PetalBud, you agree to receive requests to review your PetalBud bouquet order from CusRev. Please click the links to learn more about CusRev, including their terms, privacy, and data protection policies.

If you require any information or have a problem with something you have purchased from us, you can contact us directly at help@petalbud.com or use our online form.